Thanks Gmoney & newyorkc, and always onefin. The deal is over and I got a great email from Paul the CEO of bong.
I've pasted it below with my reply below that, but biggest thanks to Jack McCoy, he is the man!
BTW, it's still over $4K I potentially lost in sales
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Subject: Hey Jack, can you help me out?
Date: Wed, 1 Jul 2009 18:15:18 -0700
From: @billabong-usa.com
To:
nycwipeout@hotmail.comCC:
Hi Alex,[/] Thanks for bringing this to our attention. The good news is that it’s not as bad as it originally looked. Here’s what happened:[/]It appears that one of the floor staff arrived at work wearing your “I Surf NY” T-shirt. The rest of the crew on duty that day thought it was cool and decided that it would be a good “Staff” shirt to wear to work the floor. They requested a small run of a couple hundred for staff only and this went straight through the production department and bypassed the design department where the checks and balances would have taken place. The shirts were distributed to staff and unfortunately, based on strong staff reaction, a small order was placed to bring in for sale in the store.[/] On questioning the NY staff, they felt that it was no different to the “I Heart NY” T-shirt art available on every corner of NY City and did not see anything wrong. Naïveté could be questioned but these are really just enthusiastic kids. +/- 500 units were put out for sale. At time of writing, +/-300 units were left. They have been removed from the floor and are being returned to California to be destroyed. The employees will discontinue wearing these garments as “Staff” shirts going forward.
[/]Please accept my apologies for this incident. I understand your frustration and anger regarding this matter as our designs get knocked-off on a grand scale continuously. Hopefully we can agree to now put this matter to rest. Please confirm or advise if you require any further information.[/]Regards,[/]Paul[/]-----------------------------------------------------------------------
[/]On Jul 2, 2009, at 8:00 AM, Alexander Karinsky <
nycwipeout@hotmail.com> wrote:
Good Morning Paul,
thank you so much for looking into this and providing an answer and solution.
I am absolutely fine with this result and I greatly appreciate all your comments. So consider this put to rest.
And thanks for the tip-off re: Blades. I actually went & tried to put my shirts in their store, they denied me and now have done the knock-off instead. I will look into it as you suggest.
Again, thank you so much for your time and effort in getting this resolved. It means a lot to me that we, as surfers, can help each other and look out for each other as Jack and yourself have proven.
Best Regards,
Alex K
http://www.i-am-newyork.com/http://www.gotham-surf-club.com